• General
1.1. AUVAPEGO.COM is an online shopping website where customers can browse, select and order products made available through the Site.
1.2. Please read these Terms and Conditions carefully before using the Site or placing an order. If you do not agree with these terms, you should not use the Site or purchase products through it.
1.3. Your access to and use of the Site, including any order submitted through the Site, is subject to these Terms and Conditions.
1.4. By placing an order, you also acknowledge our Privacy Policy and other policies that apply to your purchase.
• Your Agreement to These Terms
2.1. By accessing or using AUVAPEGO, registering an account, or placing an order, you agree to comply with these Terms and Conditions and the policies referenced on this page.
• Eligible Users and Age-Restricted Products
3.1. AUVAPEGO takes the responsible supply of age-restricted products seriously. You must meet the minimum legal age and any other eligibility requirements that apply in your location before purchasing such products.
3.2. By placing an order for an age-restricted product, you confirm that you are legally eligible to purchase it and that you are not purchasing it on behalf of a person who is not legally eligible. Where required, we may request information or documentation to verify eligibility.
• Acceptance or Rejection of an Order
4.1. AUVAPEGO may change product availability, specifications or prices, or discontinue products or services, subject to applicable law.
4.2. We may decline or cancel an order where payment cannot be processed, required verification is not completed, a product is unavailable, or the order cannot lawfully be fulfilled.
4.3. We take reasonable steps to keep product descriptions, pricing and other information accurate. However, information on the Site may occasionally contain errors or become outdated. Where an error affects an order, we may contact you with an appropriate correction or resolution.
• Website Use and Disclaimer
5.1. AUVAPEGO may update these Terms and Conditions or make reasonable changes to the operation or availability of the Site. Your use of the Site remains subject to applicable consumer laws and any rights that cannot lawfully be excluded.
• Privacy and Personal Information
1. AUVAPEGO is committed to handling personal information in accordance with privacy requirements that apply to our business.
2. We may collect information needed to process orders, provide delivery and customer support, prevent fraud, and complete age or identity verification where required. This may include your name, delivery address, date of birth or identification details, phone number and email address.
3. Where identification is provided for verification, relevant details may be recorded and handled in accordance with this Privacy Policy and applicable law.
4. We may share information with service providers where reasonably necessary to fulfil your order or provide our services, including payment providers and delivery partners such as Australia Post. We do not disclose personal information for unrelated purposes except where authorised or required by law.
• Payment Policy
1.1. You agree to pay the amount shown for orders submitted through the Site, including any applicable shipping charges or other amounts clearly displayed during checkout.
1.2. If payment cannot be successfully processed for an accepted order, AUVAPEGO may contact you, request an alternative payment method, or cancel the order.
• Delivery of Products
2.1. Orders are delivered to the address supplied during checkout. Where age-restricted products are involved, the recipient must meet applicable legal requirements.
2.2. Delivery availability, carriers and estimated timeframes are shown during the ordering process or in our current delivery information. Tracking may be provided through Australia Post or another delivery partner. Delivery estimates are not guarantees and can be affected by circumstances outside our reasonable control.
• Cancellation Policy
1. Once payment has been completed and order processing has begun, cancellation may not be possible. Contact AUVAPEGO as soon as possible if you need assistance with an order.
• Return Policy
2. Returns may be restricted for products that cannot be safely resold for hygiene or health reasons. Nothing in this policy is intended to exclude rights or remedies that cannot be excluded under applicable consumer law.
• Incomplete, Damaged or Incorrect Orders
3. If an order arrives damaged, incomplete or contains an incorrect item, contact our support team promptly with your order details and clear supporting photos or video where appropriate. We will review the issue and provide an appropriate resolution in accordance with applicable law and our support policy.
